Reference

How raja vip108.com Protects Your Personal Data

Your personal data — including account details, deposit records via DANA, OVO, GoPay and QRIS, and session activity — is held under a clear set of rules we…

Data stored securelyDANA, OVO, GoPay & QRIS transaction privacyYou control your account dataContact us anytime to request changesApplies to all Indonesia accounts
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raja vip108.com How raja vip108.com Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our privacy support team is reachable through three direct channels. Response times are within 24 hours for live chat and email; for formal written data-removal requests submitted by players in Jakarta or Yogyakarta, we aim to confirm receipt within one business day and complete the action within seven. All privacy-related messages are handled separately from general account support so your request reaches the right team immediately.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly inside your account dashboard. Start a chat session and select 'Privacy & Data' from the topic menu to reach our data team without delay.

Email Support

Send your data request to our privacy email address listed in the account settings page. Include your registered username and the specific action you need — correction, export or deletion — so we can act without back-and-forth.

Account Settings Portal

Log in, open Settings, and choose 'My Data' to download a copy of your account data or to submit a deletion request directly. This portal processes standard requests automatically within 48 hours.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Data protection at raja vip108.com is not a single policy document — it is a set of operational practices applied every time your account is accessed, a payment is processed or a…

Encrypted Storage

All account data — including your payment method tokens for DANA and OVO — is stored using AES-256 encryption. Raw payment credentials are never written to our servers; only tokenised references are kept for transaction matching.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw cookie consent at any time through the cookie panel in your account's privacy settings without losing your session data.

Account Access Logging

Every login to your account is timestamped and stored for 90 days so you can audit access history. If you see a login you do not recognise, our 24/7 live chat team can lock the account and initiate a security review within minutes.

Data Retention Schedule

Transaction records — including GoPay and QRIS deposit confirmations — are retained for the period required to resolve disputes and comply with applicable rules. Once that period expires, the data is deleted on a rolling monthly cycle.

Third-Party Data Limits

Payment processors such as those handling OVO and DANA transfers receive only the data fields their API requires. We do not pass browsing behaviour, game history or device identifiers to any advertising or analytics partner outside our platform.

Your Right to Erasure

You may request full deletion of your personal data by submitting a written request through the Account Settings portal or by emailing our privacy team. Erasure is completed within seven business days; transaction records required under applicable rules are handled separately and noted in our response.

Your Privacy Questions, Answered Directly

These are the questions our account holders in Indonesia ask most often about how their data is handled. If your question is not covered here, use live chat or the 'My Data' portal in account settings to get a direct answer from our privacy team within 24 hours.

We collect your name, email address, phone number and the payment method you choose — DANA, OVO, GoPay or QRIS. We also log your device type and session timestamps to protect your account from unauthorised access attempts.

Yes. Log in, go to Settings, and select 'My Data' to download a full export of your account information. The export includes login history, payment records and any profile data we have stored. Standard exports are processed within 48 hours.

We share data only with payment processors — such as those handling QRIS and OVO transactions — and only the fields they need to complete your transaction. We do not sell personal data or share game history with advertisers.

Transaction records — including GoPay and DANA deposit confirmations — are kept for the period required to handle disputes and meet applicable obligations. Once that period ends, records are deleted on a rolling monthly cycle, and we will confirm the timeline in writing if you ask.

Open the 'My Data' section in account settings and submit a deletion request, or email our privacy team with your registered username. We confirm receipt within one business day and complete the deletion within seven business days where local law permits.

We use session cookies to maintain your login and analytics cookies to monitor page performance. You can withdraw consent for non-essential cookies at any time through the cookie panel in your privacy settings without affecting your account or transaction history.

Contact our 24/7 live chat team immediately and select 'Security & Privacy' as the topic. We can lock your account within minutes, review the access log covering the past 90 days, and walk you through a full account-security reset.

Related Pages

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